At Mister Pop, customer satisfaction is important to us. However, due to the nature of our business, we follow a strict no exchange or replacement policy. Refunds are only provided if the customer receives a damaged or incorrect product.
If you have any concerns or need assistance, please contact us at mantrikiran@gmail.com.
- Eligibility for Refund
Refunds are only applicable under the following conditions:
The product received is damaged upon delivery.
The product delivered is incorrect or not what was ordered.
To be eligible for a refund, you must notify us within 48 hours of receiving the product with proper proof (such as clear photos or unboxing videos).
- How to Request a Refund
To initiate a refund request, please follow these steps:
Email us at mantrikiran@gmail.com within 48 hours of delivery.
Include:
Order number
Photos or video clearly showing the issue
A brief explanation of the problem
Our team will verify the issue and respond within 2–4 business days.
- Non-Refundable Situations
Refunds will not be provided in the following situations:
Customer changes mind after receiving the product
Incorrect address or failed delivery attempts
Delay in delivery caused by courier service
Products claimed as damaged after 48 hours of delivery
- Refund Process
Once your refund is approved, it will be processed to your original payment method.
Refunds will be credited within 7–10 business days, depending on your payment provider.
- No Exchange or Replacement
We do not offer product exchanges or replacements under any condition. Please ensure that you review your order carefully before confirming the purchase. - We have 24 Hours return policy
- Contact Information
For any questions or to submit a refund request, please contact:
📧 mantrikiran@gmail.com
🌐 https://mister-pop.com/